Testimonials, Feed Back

Most customers are surprised by how quickly we return their calls or E-mails, because this is our home office. Once an appointment is made, we are on time or in most cases early and if we do run late, we call to let you know when we will be arriving, as it should be.

We did CBS 2 News “John do my job” where CBS 2 Weather man John Elliot came out and “did my job”

http://newyork.cbslocal.com/video/6501813-john-do-my-job-chimney-sweeper/

Angie’s List 2010 Super Service Award

Angie’s List 2009 Super Service Award

Angie’s List 2008 Super Service Award

There are many great reports available there if you are a member.

11/29/11

We used our firplace over Thanksgiving for the first time since you cleaned/lined it and Tony Femia rebuilt it. My husband exclaimed how much easier it was to light and it had a really good draw.  Regards, Holly from Stamford, CT

9/16/11

Dear Jim-

Thank you for these photos!  It is great to have these pictures of the finished work, particularly from this vantage point. We also want to thank you and Omar for your extra efforts to make this project look so great. You were able to solve the problem we brought to you with a “can do”, solutions-oriented approach, and went the extra mile to work with us, explaining every step along the way. The time you took to help us consider all our options was beyond the call of duty. Thank you again, and we are truly satisfied customers. We look forward to working with you again on other projects.

Sincerely, Cindy and John, Stamford, CT

2/18/11

Mr. Ball, Thank you again for going above and beyond when you performed my annual chimney maintenance.  I appreciate all your research and thoughts regarding how to resolve my current boiler problems.

Janet.

1/5/11

Wait, did I just find one of the last remaining honest service people in town?  James, thanks for your visit today.  One never knows who is being let into the house when making a service call from an internet company, but after you left, I felt like inviting you back for dinner.  You assessed both chimneys – I was sure I was in for a bundle – telling me neither needed cleaning, you then went through the house and determined what areas needed attention and where you could help, but you left without insisting you do the work now and without giving me a bill for the time you were here.  Most importantly, you didn’t leave me feeling like I needed to get another expert in to confirm your findings.   It’s no small task to find someone offering service you can trust and feel comfortable with and in both cases, I found you and your assistant more than honorable and would be delighted to use your services again and offer a referral to anyone who asks.  Thank you.  Michael Pound Ridge, NY

11/9/10

James, I just wanted to thank you for making it out so quickly to repair my damper. After contacting a few different companies on my own I reached out and asked for recommendations and I’m glad I did. My friend Lee told me how pleased he was by the work you did down at Seaside Tavern. Aside from his sliders it was the best recommendation he has ever given me. I was impressed with how quickly you responded to my call and provided me with honest advice rather than trying to upsell me on services I may or may not need.  In addition, you were able to squeeze me in and come out quicker than anyone else(2 days later rather than 2-3 weeks). Thanks again for taking care of the repair and setting up a time to come sweep the Chimney. I will most definitely recommend your services to anyone who can utilize them.

11/1/10

Good morning, James!
Thanks for the estimate!  I’ll discuss it with my wife and get back to you.
Alan was excellent and I am sure he is a good ambassador for your company!
Thanks again!
Best regards,
Mike    South Salem, NY

4/7/10

James, thank you so very much for replacing the multi flue cap free of charge!  I was so happy to hear you guarantee your work.

Antoinette, Greenwich, CT

3/18/10

Just wanted to let you know how pleased I am with the repairs you did on my chimney. Both you and your employee set my mind at ease with your professionalism, workmanship and that caring attitude as if it were your own house…I would definitely recommend anyone to consider using your services.

Greg

Trumbull, CT

1/4/10

James, the vent is working great.  The dryer is humming and all seems
good.  Thanks for doing such good work, it’s much appreciated.  If you
ever need a recommendation for another client don’t hesitate to
contact me. Happy New Year
Ethan,    Fairfield, CT

1/8/09

Hi James, Happy New Year!

just wanted to let you know how pleased Dirk and I were with the work you did on our chimney.  Steve was great – he worked quickly and cleanly, and showed us how to operate our new damper.  And the damper works beautifully – it is much easier to open and close than the old one!  Our living room is so much warmer than before, and I now believe we were getting a lot of cold air in through that old, rusty damper, even when it was closed properly.

2/8/09

I would definitely recommend working with James Ball. James is professional, hard working, punctual and a straight shooter.  Personally, I find those qualities very important when selecting a service provider.  I truly appreciated that he was on time each and every time we scheduled an appointment.  He went out of his way to accommodate my schedule.  More importantly however, I found that James was honest, fair and on overall good person.  I had a unique problem and James put an enormous amount of effort researching what we thought would be the best solution.  He did not try to “sell me”, but worked with me to try and solve my problem.  I will work with James again and recommend him to anyone that his services can apply to.

David

New Canaan, CT

5/16/09

A tremendous thank you for the time you spent with me on the telephone, even though I am outside your service area.  Using the information you provided about my chimney over the phone and via E-mail, and your tips on finding a qualified technician in my area, my chimney issues are now solved.

Thanks!

S. White
Woodstock, NY

I also volunteer as a Chimney Expert for ALL EXPERTS http://www.allexperts.com/ under Home improvements then to Chimneys & fireplaces.